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Customer Support Representative  
 

 

 

 

 

 

 

 

 

 

 

 

 

 

Customer Support Representative:

We’re Jinjr, a 10 year old company that runs a diverse group of services and products like OfficeMonk. We designed OfficeMonk for small business owners, not accounting
professionals. OfficeMonk is currently being supported by one full-time person, with the help of our developers who handle more technical issues.

We’re looking for someone to join the customer development team (currently 5 people) to help with support, documentation and making sure our customers are happy and productive using our products.

We are very serious and passionate about support. We respect our customers’ time and intelligence.

You'll be responsible for:

  • Handling inbound calls or chats from customers with the intent of answering questions, teaching information, or troubleshooting issues using a variety of tools, techniques and procedures
  • Using technical knowledge and customer service skills to address customers’ needs and resolve problems while providing an exceptional level of service
  • Actively participating and contributing to a growing knowledge network to improve our effectiveness as a team and improve the resources available to our customers
  • Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments
  • Help with on-boarding new and trial customers to make sure they have what they need to be successful.
  • Being extremely vocal about issues you find or issues customers report. You’ll also help us understand the features or needs of customers based on your conversations.

What We'd Love To See:

  • Customer service experience
  • Experience in a technical role
  • A passion for small business, technology, and customer delight!

Challenges You Can Help Us Face (With Optimism):

  • How can we make OfficeMonk known as much for our service as our software?
  • How can a representative provide world-class service to each customer while helping as many customers as possible on a daily basis?
  • How can our team provide an exemplary level of service for all customers as our customer base grows rapidly?

About you:

  • You have at least 2 years experience supporting a SAAS product.
  • You’re experienced using version control (Git and/or SVN) thoroughly.
  • You’re capable of creating an HTML document.
  • You are patient and meticulous with your words.
  • You have a conversational, friendly tone. We are a very close team and pretty informal.
  • You love solving problems as quickly and effectively as possible.
  • You’re ok multi-tasking and switching gears on the fly.

To apply

Please send your resume to jobs@jinjr.com, with the subject: Customer Support. Tell us about yourself and why you think you'd be a good fit for our team.

 

 






 

 

 
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